TERMS AND CONDITIONS

HOW TO BUY WITH US?

We have tried to offer a simple and enjoyable/efficient purchasing procedure/experience: you just need to select the item you wish to purchase, add it to your shopping cart and process the order, using the means of payment that you prefer/using any of the means of payment described in the section below “how to pay”.

Our online store offers a wide range of items that can be delivered to the Iberian Peninsula, Balearic and Canary Islands, as well as any other country around the globe.

The products offered in this service are aimed at final consumers under the terms and conditions set out by Law 7-1996, of 15 January, on Retail Commerce.

HOW CAN I PAY?

You can pay your purchases using:

The following credit or debit cards: Visa, MasterCard, 4B, Euro 6000, Maestro española and JCB.

Paypal.

WHEN I WILL RECEIVE MY PURCHASE?

• Delivery Time

You will receive your purchase/order in the shortest possible time.

The delivery timeframe will range between 48 and 72 hours (Spain) during business days, excluding Saturdays, Sundays and holidays.

HIELLO will acknowledge receipt of the order through email and will provide an estimated date of delivery of the purchased items.

AND IF I BUY FROM OUT OF SPAIN?

The delivery prices outside the Iberian Peninsula (Canary Islands and other countries) are subject to customs duties and other fees that will be charged separately.

EUROPE  3/5 business days  10 €

REST OF THE WORLD 7/10 business days 15€

OUR COMPLETE NAME IS...

The sale of goods through this website is executed under the name HIELLO, a Spanish company whose registered address is Sants 147, 2º2ª 08028 Barcelona, NIF 47889547M of its holder Mónica Jiménez Linares.

AND THAT'S HOW WE WILL USE YOURS

The personal details or information you provide shall be processed in accordance with the Privacy Policy. The use of this website implies your consent for the processing of the aforementioned information or details. You likewise confirm that all the information and details you provide are true and accurate.

By using this website and placing orders through it, you agree to do the following:

1. Use this website solely to consult the information therein and to place legally valid orders.
2. Not place any false or fraudulent orders. In the event that we have reasonable grounds to believe that any order of this type has been placed, we shall be authorized to cancel it and inform the corresponding authorities.
3. Provide us with a correct and accurate email and postal address and/or any other contact details.

Likewise, you authorise us to use this information in order to contact you as necessary (see our Privacy Policy). If you fail to provide us with all the information we require, we shall be unable to process your order. By placing an order on this website, you are declaring that you are over 18 years of age and are legally competent to enter into a contract.

CAN I REVISE OR MODIFY MY ORDERING?

To make an order you should follow the online shopping procedure and click on “deliver the order”. You will then receive an email acknowledging the receipt of your order (Order Confirmation). Moreover, you will be informed via an email confirming that the order has been sent (“Delivery Confirmation”).

If while registering to become a user of this website you notice that there is an error in your personal details, you will be able to modify them in the “My Account” section.

If you notice an error in your order after finalising the payment process, you should contact our Customer Services NEED SOME HELP? or send an email to hello@hellohiello.com to correct the error.

ABOUT HIELLO PRODUCTS

All product orders are subject to availability. Therefore, in the event of any difficulties occurring with regard to the supply of products or if they are no longer available in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value than those you had ordered. If you do not wish to order these substitute products, we will refund any amounts you may have paid.

WHICH PROBLEMS CAN OCCUR WITH MY DELIVERY?

Except in the event of exceptional circumstances, we shall send the order containing the product(s) listed in the Delivery Confirmation within the timeframes stipulated on the website for the selected delivery method and in any event within 30 days following the date of the Order Confirmation.

For the purpose of these Conditions, the “delivery” will be considered as made, or that the order has been “delivered” at the time you or a third party you have indicated for this purpose, acquires physical possession of the goods, which will be accredited by signing the receipt of the order at the agreed delivery address.

WHAT CAN HAPPEN IF I DON'T RECEIVE MY PURCHASE?

If we cannot deliver your order, you will receive a text message (SMS) from our transport courier company to the telephone number you have provided, informing you that the following working day or other specified day your order will be delivered. If it is not possible to deliver your order on a second occasion, we will call you by telephone to let you know when it will be delivered. If it is not possible to deliver your order on a third occasion it will be left at a Delivery Point.

In Europe, if it is not possible to deliver the order, the transport company or HIELLO will send you an email indicating the Post Office where the order has been delivered.

If after 30 days of the order becoming available for delivery it has still not been delivered for causes not attributable to HIELLO or the transport company, we shall assume that you wish to cancel the contract and that it is therefore terminated. 

As a result of terminating the Contract, we will refund any amounts we have received from you, excluding the delivery costs, without any undue delay, and in any event within a maximum period of 14 days from the date when we consider that the Contract has been terminated. Please bear in mind that transportation arising as a result of terminating the Contract may incur additional costs, as a result of which we are authorised to charge you the corresponding costs.

You will be responsible for the risks involved with the products once they are delivered. You will acquire ownership of the products once we receive the full payment of all amounts due in relation to the same, including delivery fees, or alternatively upon delivery (in accordance with the definition contained in clause 7) if it takes place at a later time.

RETURNS AND REFUNDS

For hygiene reasons we do not exchange or refund the swimwear.

ABOUT PRICES AND PAYMENTS

The prices shown on the website are inclusive of all indirect taxes, but exclude delivery fees, which shall be added to the total amount as shown in the section DELIVERY.

For information purposes only, the prices can be shown in currencies other than Euros. At HIELLO we cannot assure the exact exchange rate into Euros of prices shown in another currency. All transactions are made in Euros. The payment process will show the prices and transport fees and final amount payable in euros, the latter being the amount to be charged to your account.

Prices may change at any time, but this will not affect orders for which we have already sent an Order Confirmation.

Once you have selected all the goods that you wish to purchase, these will be added to your shopping cart. The next step is to process the order and make the payment. To do so, you must follow the necessary steps indicated in the purchase process, filling in or checking the information required in each step. Also, during the purchase process, and before making the payment, you may modify your order details. A detailed description of the purchase process is shown in the Shopping Guide. Also, if you are a registered user, you can find details of all of the orders you have placed in MY ACCOUNT area, entering ACCESS MY ACCOUNT and then MY ORDERS.

You can pay using Visa, Mastercard, American Express and PayPal. In order to minimise the risk of non-authorised access, your credit card information will be encrypted. Once we receive your order, we will make a pre-authorisation on your card in order to ensure that there are sufficient funds in order to complete the transaction. Your card will be charged as soon as the bank authorises the transaction. If you pay using PayPal, the payment will be charged as soon as we confirm the order.

By clicking on “Authorise Payment”, you confirm that the credit card is yours or that you are the legitimate holder of the gift card.

Credit cards will be subject to verification and authorisation by the corresponding issuing body. However, we will not be held liable for any delays or failure to deliver if said body does not authorise payment and we will be unable to formalise any Contract with you.

This website allows you to shop without registering .When you are going to carry out the purchase you will only be requested to provide essential details in order to process your order.

ADDED TAX

Pursuant to the terms and conditions of article 68 of Act 37/1992 of 28 December on Value Added Tax, deliveries shall be considered to be located in territory where the Spanish VAT rate applies if the delivery address is located in Spain and European Union countries, with the exception of the Canary Islands, Ceuta and Melilla.

The applicable VAT rate shall be that in effect at the time each specific item is ordered.

VAT shall not be applied to orders to be shipped to the Canary Islands, Ceuta and Melilla in accordance with article 21 of Act 37/1992, without prejudice to the application of the taxes and customs duties applicable in accordance with the legislation in effect in each of these territories.

In the event that the purchase is made in any country except those listed in the previous paragraph, the prices that appear on our website will not include indirect taxes, customs fees or any other charges applied in the destination country.

You expressly authorise us to issue an electronic. However, you might indicate us at anytime that you wish to receive a hard copy the invoice. In that case, we will issue and send to you the invoice in the said format.

RESPECT OUR CREATIONS

You hereby acknowledge and consent that all copyright, trademark and other rights related to intellectual property in relation to material or content provided as part of the website corresponds to us or to third parties to whom we have granted a license for its use at all times.

You are permitted to use this material only as expressly authorised by our licensors or us. This will not prevent your use of this website to copy the details of your order or Contract details.

WEE SHARE THINGS THAT WE LOVE

If our website contains links to other websites and third party materials, you are hereby informed that said links are for informative purposes only. We have no control over the contents of any such websites or materials and therefore accept no liability for any damage or loss arising from their use.

WE WILL TEXT YOU

Legislation requires that some of the information or communications we send to you to be in writing. By using this website, you accept that most of our communications will be in electronic format.

We will contact you by email or provide you with information by posting alerts on this website. For contractual purposes, you consent to the use of this electronic means of communication and accept that any contract, notification, information and other mailings that we send you electronically comply with the legal requirements that such communications be in writing. This condition does not affect your statutory rights.

In accordance with the provisions set forth in clause 19, and unless stated otherwise, we are entitled to send you information either by email or to the postal address provided by you. Notifications will be deemed received and carried out correctly as soon as they are posted on our website, 24 hours after an email is sent or three days following the postage date on any letter. In proving the service of any notification, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

The Contract binds both you and us as well as our respective successors and assignees. You may not transmit, cede, levy or in any other way transfer a Contract or any of the rights or obligations which resulted from it, without first obtaining our prior written consent. We may transmit, cede, levy, subcontract or in any other way transfer a Contractor any other of the rights or obligations derived from it, at any time during the term of the Contract. For the avoidance of doubt, said transmissions, cessions, levies or other transfers will not affect your statutory rights as a consumer or cancel, reduce or otherwise limit guarantees, whether express or implied, that we may have granted you.

THERE ARE THINGS THAT WE CAN'T CONTROL

We accept no liability for any non-compliance or delay in the compliance of any obligations that we assume under a Contract, attributable to events which are beyond our reasonable control (“Force Majeure”).
A Force Majeure Event includes any act, event, failure to exercise, omission or accident that is beyond our reasonable control including, among others, the following:

1. Strikes, lock-outs or other industrial action
2. Civil revolts, riot, invasion, terrorist attacks or terrorist threats, war (whether declared or not) or threat or preparation for war.
3. Fire, explosions, storms, floods, earthquakes, subsidence, epidemics or any other natural disasters.
4. Inability to use railways, shipping, aircraft, motor transport and other means of transport, public or private.
5. Inability to use public or private telecommunications systems.
6. Acts, decrees, legislation or restrictions of any government or public authority.

It is understood that our obligation to comply with any Contract will be suspended during the period of Force Majeure and we will avail of an extension of time for fulfilling our obligation during said period. We will use all reasonable means possible to bring the Force Majeure Event to an end or to find a solution whereby we can comply with our obligations pursuant to the Contract despite the Force Majeur event.

The fact that we may not insist on strict compliance with any of the obligations you assume under the Contract or any of these Terms and Conditions, or do not exercise any of the rights or actions that we are entitled to exercise or interpose pursuant to said Contract or these Terms and Conditions, shall not constitute a waiver of said rights and actions nor release you from complying with said obligations.

No waiver made by us regarding a specific right or action shall imply the waiver of any other rights or actions arising from the Contract or the Terms and Conditions.

No waivers on our behalf of any of these Terms and Conditions or rights or actions arising from the Contract shall take effect unless expressly stated and communicated to you in writing in accordance with provisions set forth in the Notifications section above.

SHARE WITH US YOUR COMMENTS, COMPLAINTS OR SUGGESTIONS.

We welcome your comments and suggestions. Please send us any comments and suggestions, as well as any enquiries, complaints or claims, via our email hello@tresswimwear.com or you can get in touch with our Customer Services. Official complaint forms are available for consumers and users. These can be requested by contacting our Customer Services.

Complaints and claims made will be dealt with in the shortest possible period of time and, in any event, within the maximum period of one month. Complaints and claims shall be registered with an identification code which you will be provided with, and which will allow you to track their progress.

If as a consumer you feel your rights have been infringed, please send your complaints by email to hello@tresswimwear.com to request an out-of-court dispute resolution.

ABOUT OUR DISCOUNTS

Each code will be subject to specific conditions of use (indication of period of validity and the discount offered).

The general terms of promotional codes will be as follows, unless otherwise specified:

1. They cannot be used in conjunction with other special offers, discounts and promotions.
2. They are only valid for personal use and are non transferable to other users.
3. They are not valid on any other webpage or establishment that sells HIELLO products, unless otherwise stated.

To obtain the discount you should enter the promotional code into the field “PROMOTIONAL CODE” always using capital letters and without spaces, after having entered your personal details in the selected payment method on our website www.tresswimwear.com

In the event you experience any difficulty entering the promotional code, please contact our Customer Services or send an email to www.tresswimwear.com.